Service propositions – our customer centric approach towards zero carbon
Our ambition is to provide customers with the tools to achieve a zero-carbon footprint across electricity, transport and heat in both Business and Domestic settings. We continue to invest across the business as we develop our propositions and a range of innovation projects to drive future profit growth and support the journey to a zero-carbon Britain.
Our aim is to provide electricity from decentralised renewable energy sources which support decentralised generation for homes and businesses. We’re making good progress with our propositions and continue to invest in people, processes, and technology to enable customers to take control of their energy usage in the future.
We must be part of the electric vehicle revolution and electrification of the infrastructure network through providing homes and businesses with charging hardware and solutions. Read about our investment in Zap – Map below above.
Our focus is on the electrification of heating systems and movement to renewable heat by providing access to heating care products and heat demand reduction technologies. In July, we announced a new specialised heat pump tariff, following the Government announcements of a 'Green Home Grant'. This scheme will make £2bn available to homeowners for energy efficiency improvements.
Using our expertise, we will help customers to better understand the energy requirements and uses. Knowing where, when, and how you consume energy is the first hurdle. Providing accurate live data on device usage through consumer access devices and SMART metering technology will empower customers to be part of the zero-carbon journey.