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FAQ's

General investor FAQs

Who are Good Energy’s Registrars? How do I update my address or payment method? I want to save paper, how can I receive communications by email? How do I become a Good Energy customer? I received an unsolicited call offering to buy my shares, what should I do?

Who are Good Energy’s Registrars?

Computershare Investor Services plc manages the administration for Good Energy shares and bonds.

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How do I update my address or payment method?

We encourage our investors to register for the bank transfer method of payment to help improve efficiency and reduce costs for issuing cheques. You can update your payment method and/or your address:

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
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I want to save paper, how can I receive communications by email?

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
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How do I become a Good Energy customer?

Switch your home to our 100% renewable power now and make a difference.

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I received an unsolicited call offering to buy my shares, what should I do?

This is not something the Company has instructed and we urge you to exercise extreme caution if you receive any unsolicited communication regarding your investment in the Company. Find our more here.

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Shareholders

How do I buy shares? What is the scrip dividend programme and how do I apply? Are you issuing any-more shares?

How do I buy shares?

Click here for information about how to buy shares in Good Energy.

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What is the scrip dividend programme and how do I apply?

Click here for Scrip information.

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Are you issuing any-more shares?

If you are interested in future fund raises you can register your interest by completing this form.

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Voting

How can I vote? Where can I find the control number, shareholder reference number and PIN so I can vote? I hold shares through a nominee or broker account, how can I vote? I need help voting

How can I vote?

Online voting is recommended and you can do this through our Registrar, Computershare. Vote now https://www.eproxyappointment.com/Login.

Alternatively, if you receive postal correspondence regarding your shareholding, you will have received a Voting card and can complete and return this to Computershare Investor Services PLC, The Pavillions, Bridgwater Road, Bristol BS99 6ZY. Please cast your votes in plenty of time to avoid any postal delays.

Voting closes at 4pm on 28th June 2021.

VOTE NOW

We strongly encourage shareholders to appoint the Chairman as their proxy, to ensure that you can vote and be represented at the 2020 AGM. No proxy other than the Chairman will be entitled to attend the meeting in person.

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Where can I find the control number, shareholder reference number and PIN so I can vote?

If you receive your shareholder communications by email, these details were sent to you by email on 4th June 2021. If you cannot locate these in your inbox, please check your spam/junk email. If the email is in the spam/junk inbox then please mark this email as ‘not spam/junk’ to avoid missing any further correspondence from Good Energy Group plc, which is sent by our Registrar’s Computershare.

If you receive your shareholder communications by post, you will have received a pack containing the AGM notice and a proxy form. The proxy form includes the details which you can use to vote online or you can complete the form and post it back to Computershare.

VOTE NOW

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I hold shares through a nominee or broker account, how can I vote?

If you hold your Good Energy shares in CREST through a nominee or broker, you will need to instruct your nominee or broker how to vote your shares. Your nominee or broker may set a voting deadline which is earlier than the official voting deadlines, sometimes by up to one week.

Contact your nominee or broker with your voting instruction using their online messaging, by post, or ask to speak to the ‘corporate actions’ or ‘proxy voting’ department for instructions on how to vote.

Alternatively, your nominee or broker may be registered to allow you to appoint a proxy electronically via the Proxymity platform, a process which has been agreed by the Company and approved by the Registrar.

  • Go to www.proxymity.io for further information
  • Read Proxymity’s terms and conditions carefully and agree to them
  • Lodge your proxy by 4pm on 28th June 2021 to submit your vote.



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I need help voting

Please visit Computershare’s voting website at www.investorcentre/eproxy.

Alternatively, you can contact Computershare at 0370 707 1154 or by email at webcorres@computershare.co.uk.

For any other questions, don’t hesitate to contact Good Energy’s investor relations team at investor.relations@goodenergy.co.uk and we will be happy to assist.


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Good Energy Bonds

What is the interest rate and when do I receive interest payments? When will I receive my customer bonus payment? Our customer bondholders I’ve lost my bond certificate, but I want to redeem. What should I do? What tax is payable on the interest received and do I pay it? How do I redeem my Bonds? Do you have any other bonds I can invest in? Tax vouchers Queries The bond has reached its initial 4 year term. When do you plan on repaying it in full? Following the letter I received about a partial repayment of 70% of my bond in June 2021, what do I need to do? What happens to my bond certificate when I receive the repayment of 70% you announced in May 2021? When do I need to update my bank details by for the June 2021 repayment?

What is the interest rate and when do I receive interest payments?

Good Energy Bonds II: 4.75% per annum payable in January and July each year.

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When will I receive my customer bonus payment?

Customer bonus interest will accrue at 0.25% per annum for each Bond year that you are a customer on 1 January, up to and including the Bond year in which Good Energy Bonds is repaid or redeemed.

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Our customer bondholders

As a Good Energy customer bondholder you are entitled to receive an additional 0.25% per annum interest payment on maturity of the bonds for any year in which you are one of our valued customers on 1st January for the relevant year, whether you buy your energy from us or are a generator supported by us.

The good news is that it doesn’t have to be the bondholder who necessarily pays the bill – we have extended it so that you are entitled to the interest even if someone else in your household is the customer. You can let us know the Good Energy customer account number and name of the account holder by contacting us at bond.support@goodenergy.co.uk.

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I’ve lost my bond certificate, but I want to redeem. What should I do?

If you have lost your bond certificate, a replacement can be obtained through the completion and return of an Indemnity for the lost certificate. In most instances it is usual for an administration fee to be charged for the production of an Indemnity. Original certificates are cancelled when an Indemnity is raised to cover the risks associated with their loss so please ensure that you are certain that the certificate has been lost.

Please contact us at bond.support@goodenergy.co.uk if you would like us to request our Registrar, Computershare, send you a Letter of Indemnity. In order to issue a new certificate you will need to complete, sign and send this back to Computershare.

Alternatively they can be contacted on 0370 707 1154.

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What tax is payable on the interest received and do I pay it?

Good Energy makes interest payments on bonds net of a withholding tax at the basic rate of income tax, currently 20%. This is outlined in the terms and conditions of the Good Energy Bonds Invitation documents. Good Energy is required to make payments to every individual bondholder consistently in accordance with the terms and conditions. We regret that Good Energy cannot vary this on an individual basis.

Good Energy pays interest net of this withholding tax to Good Energy Bonds bondholders six monthly (within 15 business days of the interest payment date). The withheld tax on bond interest payments are paid to HMRC after each quarter end. HMRC should be able to answer any further questions you have relating to your personal tax reclaim and we encourage you speak with them to discuss your individual situation.

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How do I redeem my Bonds?

You can redeem your Bonds on the Repayment Date by providing at least six months’ notice before the Repayment Date.

Please return your completed notice of redemption, which can be located on the reverse of your bond certificate to:

Good Energy Group plc
FAO the Company Secretary
Monkton Park Offices
Monkton Hill
Chippenham
SN15 1GH

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Do you have any other bonds I can invest in?

Good Energy Bonds I & II are now closed. If you are interested in future fund raises you can register your interest by completing this form.

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Tax vouchers

You can download the tax vouchers online at www.investorcentre.co.uk   this will avoid incurring a charge.

If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number, this begins with the letter ‘C’ and is followed by 10 digits. You will also need your postcode.

Or alternatively, if you would like to speak to Computershare directly you can contact them on 0370 707 1154.

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Queries

For all other queries, please contact us.

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The bond has reached its initial 4 year term. When do you plan on repaying it in full?

It is our intention to repay Good Energy Bond II by the end of 2022.

70% will be repaid to all bondholders on 30 June 2021.

The remaining 30% should be repaid by the end of 2022.


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Following the letter I received about a partial repayment of 70% of my bond in June 2021, what do I need to do?

You don’t need to do anything, the 70% redemption will be paid to you via your existing payment method on 30 June 2021. If you haven’t done so recently, you may wish to check that our registrar, Computershare, has up to date payment details for you. You can do this online at www.investorcentre.com. You’ll need your Holder Reference Number. This begins with the letter ‘C’ and is followed by 10 digits as well as your post code.


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What happens to my bond certificate when I receive the repayment of 70% you announced in May 2021?

On 30 June, your current bond certificate will become invalid and a new one will be sent to you for the remaining 30% of your bond.


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When do I need to update my bank details by for the June 2021 repayment?

Please make any changes by 17th June. You can do this online at www.investorcentre.com. You’ll need your Holder Reference Number. This begins with the letter ‘C’ and is followed by 10 digits as well as your post code or call Computershare on 0370 707 1154.


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  1. From 30 March 2017