FAQ's

General investor FAQs

Who are Good Energy’s Registrars?

Computershare Investor Services plc manages the administration for Good Energy shares and bonds.

back to top

How do I update my address or payment method?

We encourage our investors to register for the bank transfer method of payment to help improve efficiency and reduce costs for issuing cheques. You can update your payment method and/or your address:

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
back to top

I want to save paper, how can I receive communications by email?

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
back to top

Shareholders

How do I buy shares?

Click here for information about how to buy shares in Good Energy.

back to top

What is the scrip dividend programme and how do I apply?

Click here for Scrip information.

back to top

Are you issuing any-more shares?

If you are interested in future fund raises you can register your interest by completing this form.

back to top

Good Energy Bonds

What is the interest rate and when do I receive interest payments?

Good Energy Bonds I: 4.25%1 per annum payable in May and November each year.

Good Energy Bonds II: 4.75% per annum payable in January and July each year.

back to top

What tax is payable on the interest received and do I pay it?

Under current legislation, HM Revenue & Customs ("HMRC") requires a withholding tax at the basic rate of income tax, currently 20% (the "Basic Rate Tax") on all payments of interest to individuals. Therefore we will arrange for the Basic Rate Tax to be deducted from each interest payment made to the Bondholders and this will be paid to HMRC on your behalf.

Good Energy Bonds have the tax deducted on a standardised basis as per the invitation document and we are not able to adjust this individually. We do encourage you speak with HMRC to discuss your individual situation.

back to top

When will I receive my customer bonus payment?

Customer bonus interest will accrue at 0.25% per annum for each Bond year that you are a customer on 1 January, up to and including the Bond year in which Good Energy Bonds is repaid or redeemed.

back to top

How do I redeem my Good Energy Bonds?

If you want to redeem your Good Energy Bond you will need to provide us with at least six months' notice before the Repayment Date in line with the terms and conditions of Good Energy Bonds.

To redeem, please send in your notice of redemption which can be found on the reverse of your Bond Certificate to:

Good Energy Group plc
FAO the Company Secretary
Monkton Reach
Monkton Hill
Chippenham
SN15 1EE

back to top

Do you have any other bonds I can invest in?

Good Energy Bonds I & II are now closed. If you are interested in future fund raises you can register your interest by completing this form.

back to top
  1. From 30 March 2017