FAQ's

General investor FAQs

Who are Good Energy’s Registrars?

Computershare Investor Services plc manages the administration for Good Energy shares and bonds.

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How do I update my address or payment method?

We encourage our investors to register for the bank transfer method of payment to help improve efficiency and reduce costs for issuing cheques. You can update your payment method and/or your address:

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
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I want to save paper, how can I receive communications by email?

  • Online - through our online service managed by our registrar, Computershare at www.investorcentre.co.uk. If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number(s), this begins with the letter 'C' and is followed by 10 digits. You will also need your postcode.
  • Phone - if you would like to speak to Computershare directly you can contact them on 0370 707 1154.
  • Post - Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol BS99 6ZZ
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Shareholders

How do I buy shares?

Click here for information about how to buy shares in Good Energy.

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What is the scrip dividend programme and how do I apply?

Click here for Scrip information.

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Are you issuing any-more shares?

If you are interested in future fund raises you can register your interest by completing this form.

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Good Energy Bonds

What is the interest rate and when do I receive interest payments?

Good Energy Bonds I: 4.25%[1] per annum payable in May and November each year.

Good Energy Bonds II: 4.75% per annum payable in January and July each year.

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When will I receive my customer bonus payment?

Customer bonus interest will accrue at 0.25% per annum for each Bond year that you are a customer on 1 January, up to and including the Bond year in which Good Energy Bonds is repaid or redeemed.

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Our customer bondholders

As a Good Energy customer bondholder you are entitled to receive an additional 0.50% per annum interest payment on maturity of the bonds for any year in which you are one of our valued customers on 1st January for the relevant year, whether you buy your energy from us or are a generator supported by us.

The good news is that it doesn’t have to be the bondholder who necessarily pays the bill – we have extended it so that you are entitled to the interest even if someone else in your household is the customer. You can let us know the Good Energy customer account number and name of the account holder by contacting us at bond.support@goodenergy.co.uk.

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How do I redeem my Good Energy Bonds?

If you want to redeem your Good Energy Bonds you will need to provide us with at least six months' notice before the Repayment Date in line with the terms and conditions of Good Energy Bonds.

To redeem, please send in your notice of redemption which can be found on the reverse of your Bond Certificate to:

Good Energy Group plc 
FAO the Company Secretary 
Monkton Reach 
Monkton Hill 
Chippenham 
SN15 1EE

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I’ve lost my bond certificate, but I want to redeem. What should I do?

If you have lost your bond certificate, a replacement can be obtained through the completion and return of an Indemnity for the lost certificate. In most instances it is usual for an administration fee to be charged for the production of an Indemnity. Original certificates are cancelled when an Indemnity is raised to cover the risks associated with their loss so please ensure that you are certain that the certificate has been lost.

Please contact us at bond.support@goodenergy.co.uk if you would like us to request our Registrar, Computershare, send you a Letter of Indemnity. In order to issue a new certificate you will need to complete, sign and send this back to Computershare.

Alternatively they can be contacted on 0370 707 1154.

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What tax is payable on the interest received and do I pay it?

Good Energy makes interest payments on bonds net of a withholding tax at the basic rate of income tax, currently 20%. This is outlined in the terms and conditions of the Good Energy Bonds Invitation documents. Good Energy is required to make payments to every individual bondholder consistently in accordance with the terms and conditions. We regret that Good Energy cannot vary this on an individual basis.

Good Energy pays interest net of this withholding tax to Good Energy Bonds bondholders six monthly (within 15 business days of the interest payment date). The withheld tax on bond interest payments are paid to HMRC after each quarter end. HMRC should be able to answer any further questions you have relating to your personal tax reclaim and we encourage you speak with them to discuss your individual situation.

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Do you have any other bonds I can invest in?

Good Energy Bonds I & II are now closed. If you are interested in future fund raises you can register your interest by completing this form.

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Tax vouchers

You can download the tax vouchers online at www.investorcentre.co.uk   this will avoid incurring a charge.

If you have not used the investor centre before you will need to register, in order to do this you will need your Holder Reference Number, this begins with the letter ‘C’ and is followed by 10 digits. You will also need your postcode.

Or alternatively, if you would like to speak to Computershare directly you can contact them on 0370 707 1154.

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Queries

For all other queries, please contact us.

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  1. From 30 March 2017